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Developer Support Specialist

Telnyx is hiring a Developer Support Specialist in Amsterdam.
Telnyx
On-Site
Netherlands
Undisclosed salary
Job Description

Telnyx is seeking a Developer Support Specialist to join their team in Amsterdam. Telnyx is an industry leader in global connectivity, building the future of seamless interconnection. The ideal candidate will be passionate about solving technical problems and building relationships with the developer community.

In this role, the Developer Support Specialist will:

  • Provide expert technical support across Voice, Messaging, Wireless, and SIP products.
  • Manage and moderate external-facing Slack channels and the Telnyx Discord server.
  • Debug and troubleshoot API calls, webhook configurations, and SIP traces.
  • Gather and communicate developer feedback to engineering and product teams.
  • Create and maintain troubleshooting guides, FAQ content, and community best practices.
  • Collaborate cross-functionally with engineering, product, and content teams.
  • Monitor and improve support metrics.

Requirements for this role include:

  • Technically curious with a love for REST APIs, JSON payloads, webhooks, and SDKs.
  • A natural problem solver who approaches complex technical issues methodically.
  • A community builder who understands how to nurture online developer communities.
  • Communicates with empathy and can explain complex technical concepts clearly.
  • Proactive and resourceful, anticipating needs and creating solutions.
  • Thrives in fast-paced environments and can juggle multiple support channels.
  • 3+ years in technical support, developer relations, or a similar customer-facing technical role
  • Hands-on experience with REST APIs, webhooks, and integration troubleshooting
  • Experience managing online communities (Slack, Discord, forums) with a focus on technical discussions
  • Strong understanding of telecommunications concepts or experience with communications APIs
  • Programming experience in languages commonly used by our developers (Python, JavaScript, PHP, etc.)
  • Previous experience in a SaaS or API-first company
  • Portfolio of community contributions, technical writing, or support case studies demonstrating your problem-solving approach
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Telnyx

Telnyx is a global connectivity leader building the future of interconnection. They provide a private, multi-cloud IP network and intuitive APIs, modernizing antiquated systems with innovative connectivity solutions. Telnyx is a financially stable and profitable company that invests in pioneering technologies and fosters continuous learning. They are dedicated to solving real-world problems and empowering innovation through borderless connectivity by offering cutting-edge communication tools.

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