Customer Quality Engineering Manager

This role at Graphcore involves managing customer quality in a high-tech manufacturing organization. The ideal candidate will be hands-on and able to manage multiple projects and stakeholders. They will work across the supply chain to ensure its readiness as Graphcore develops and manufactures AI systems.

The Customer Quality Engineering Manager will lead a team of customer quality engineers and own the end-to-end customer quality experience. They will act as a critical interface between suppliers and customers, delivering quality reports and driving continuous improvement.

Responsibilities include:

• Leading and building a high-performing team of customer quality engineers.
• Owning the end-to-end customer quality experience.
• Conducting and overseeing detailed failure analysis.
• Acting as a critical interface between suppliers and customers.
• Delivering clear and timely quality reports.
• Implementing and maintaining robust quality processes.
• Collaborating across teams to drive root cause identification.
• Monitoring and analyzing customer quality data.
• Championing a culture of urgency and technical excellence.

Requirements:

• Bachelor’s or Master’s degree in a related engineering field.
• Strong technical background in electronics or computer engineering.
• Experience in a quality or engineering role supporting data center environments.
• Leadership experience building or managing technical teams.
• Hands-on experience with customer-facing quality processes.
• Expertise in 8D, root cause analysis, and quality improvement methodologies.
• Excellent problem-solving, communication, and collaboration skills.
• Strong sense of urgency and clarity.

The role offers:

• Opportunity to work in a technically challenging, fast-paced environment.
• Chance to lead a diverse team of experts.