Instructional Designer- Training Team

Job Description

Tamara, a leading fintech platform in Saudi Arabia and the GCC region, is seeking an Instructional Designer to join their training team. This role is based in Cairo, Egypt. The Instructional Designer will be responsible for creating engaging and effective learning content to support the onboarding, upskilling, and performance of the contact center teams. They will collaborate with trainers, subject matter experts, and operations leaders to develop digital and blended learning solutions that align with the company's brand and drive results.

Responsibilities:

• Design and develop instructional content such as e-learning & instructor-led modules, facilitator guides, job aids, and assessments
• Translate complex processes and systems into clear, learner-friendly materials
• Collaborate with trainers and SMEs to align training content with business needs and operational updates
• Build interactive and visually engaging content using authoring tools and design platforms
• Continuously review and update training materials to ensure accuracy and consistency
• Support onboarding and skills training through digital learning assets and documentation
• Contribute to knowledge base content and scalable learning resources

Requirements:

• 2–4 years of experience in instructional design or content development, ideally in a contact center environment
• Strong portfolio of instructional materials across digital and instructor-led formats
• Hands-on experience with learning design tools such as Rise 360, Storyline, Adobe Creative Suite, and Canva
• Familiarity with LMS platforms and SCORM-compliant course development
• Strong instructional design and adult learning methodology knowledge
• Ability to create clear, visually engaging, and accessible content
• Excellent written and visual communication skills
• Strong project management and attention to detail
• Ability to work independently and cross-functionally on multiple projects
• Creative, learner-focused, and collaborative
• Driven by quality and user experience
• Adaptable and comfortable in a fast-paced, evolving environment
• Curious, proactive, and passionate about enabling others through learning

The role offers:

• Opportunity to work with a leading fintech platform
• Chance to create impactful learning content
• Collaborative and fast-paced work environment