Customer Success Manager (TIME) - DACH (m/f/d)

Job Description

Appinio, a global market research company, is seeking a Customer Success Manager to join their team and focus on the TIME (Telco, Innovation, Media/Entertainment & Energy) vertical. In this role, the Customer Success Manager will manage a portfolio of TIME clients, acting as their trusted advisor and helping them effectively use customer insights to achieve their business goals.

The Customer Success Manager will guide clients in understanding and utilizing Appinio's product, driving their growth by providing strategic support and guidance. They will also proactively gather feedback and collaborate cross-functionally to continuously improve Appinio's products and services.

What this role involves:

• Serving as the primary point of contact and advisor for a portfolio of clients.
• Understanding customers' business challenges in the TIME industry.
• Providing strategic guidance on leveraging consumer insights.
• Preparing and conducting client workshops and training.
• Monitoring customer activity and health scores.
• Managing renewals, cross-sells, and up-sells.
• Gathering customer feedback and being the voice of the customer internally.

Requirements:

• A degree in psychology, business administration, market research, or similar fields.
• A background in market research, particularly within the TIME industry.
• A minimum of 3–5 years of experience in supporting and consulting B2B customers.
• Proficiency in German and English.
• Hands-on mentality, pragmatism, and proactivity.

What Appinio offers:

• Flexibility Policy with no hard cap on vacation days.
• Work-from-anywhere Policy (up to 180 days per year within the EU).
• All the hardware you need and your own MacBook.
• Deutschland ticket or access to a mobility budget (for Hamburg or Berlin).
• Subsidised Urban Sports Club membership (for Germany or Spain).
• Access to co-working spaces in major cities.