Content Specialist

Job Description

Interactive Brokers is seeking a Content Specialist to join their Client Services team in Chicago, IL. This is a hybrid role, requiring three days in the office and two days of remote work. The Content Specialist will be responsible for producing digital and traditional Client Services documentation to improve client support across various mediums.Interactive Brokers has been at the forefront of financial innovation for over four decades, known for cutting-edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories.Responsibilities:

• Create informational, clear, and detailed Client Services documentation.
• Become an expert in target audiences.
• Follow data and trends to maximize content effectiveness.
• Translate technical content into easily consumable material.
• Work collaboratively within a cross-functional team.
• Conduct research on trends and topics within the finance and technology sectors.
• Support a variety of teams across the company.

Requirements:

• Bachelor's in journalism, marketing, communications, or related field preferred.
• 3-5 years of experience editing, proofreading, and feature article writing.
• 3+ years of experience writing for a B2B audience.
• Financial and technical writing experience.
• Comfortable working under time-sensitive deadlines.
• Ability to prioritize and manage multiple high-priority pieces.
• Superior writing skills in English.
• Flawless accuracy in terms of grammar and information.
• Meticulous attention to detail.
• Takes initiative and solves problems independently.
• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication skills.
• Outstanding organizational and time management skills.

The role offers:

• Competitive salary, annual performance-based bonus and stock grant
• Retirement plan 401(k) with competitive company match
• Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium.
• Paid time off and a generous parental leave policy
• Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snacks
• Education reimbursement and learning opportunities