Technical Support (Helpdesk)

Job Description

Interactive Brokers Group is seeking a motivated Technical Support (Helpdesk) to join their team in Hong Kong. The ideal candidate will be friendly, enjoy helping clients, and be comfortable with new and changing technologies. This role involves handling client inquiries about IBKR's security system, problem management with a focus on security protocols, assisting clients in the configuration and use of IBKR's two-factor authentication smartphone app, and identifying and escalating issues about the secure login of clients using IBKR's smartphone app.Responsibilities:

• Handling client inquiries about IBKR's security system via phone, tickets and chat
• Problem management with a focus on security protocols and practices
• Assisting clients in the configuration and use of IBKR's two-factor authentication smartphone app
• Identification and escalation of issues about the secure login of clients using IBKR's smartphone app

Requirements:

• Previous experience in a client service role (fresh graduates able to demonstrate related skills will be considered)
• Experience with Windows and/or macOS and basic office applications
• Experience and knowledge of Android/iOS smartphone operating systems
• Fluency in Cantonese and English (knowing Mandarin is a plus)

Interactive Brokers offers:

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits including medical, dental, specialist and inpatient
• Competitive package of Annual Leave
• Daily lunch ordered in-house with a fully stocked kitchen
• Modern offices with multi-monitor setups
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence
• Hybrid work arrangement role permitting