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Customer Service Executive

Customer Service Executive at Tandem, hybrid role, £25,000/year + bonus.
Tandem Bank
Hybrid
On-Site
United Kingdom
USD 33,783
GBP 25,000
Job Description
Tandem is seeking a Customer Service Executive to join their team. This role is crucial in ensuring fair customer treatment and outcomes within the Operations team. The ideal candidate will support the Operations Manager in achieving departmental service levels while upholding company standards and regulatory obligations. This is a hybrid role based in Chester-Le-Street.
The role involves:
  • Building trust with customers by providing tailored information and managing inbound communication related to servicing and arrears.
  • Ensuring accurate issuance of regulatory documentation.
  • Identifying and referring issues requiring specialist handling.
  • Handling customer complaints, investigating, and resolving them fairly.
  • Supporting vulnerable customers and addressing their specific needs.
  • Proactively managing arrears and negotiating repayment solutions.
  • Conducting Income and Expenditure assessments based on TCF principles.
  • Ensuring compliance with Company standards, FCA regulations, and customer treatment principles.
  • Maintaining competence through ongoing training and staying updated on regulatory changes.
  • Contributing to company objectives, promoting fair customer outcomes.
Requirements:
  • Team player willing to go the extra mile and handle high call volumes efficiently.
  • Positive can-do attitude with a flexible approach to meet business needs.
  • Excellent organizational skills to manage tasks in a fast-paced environment.
  • Honest, reliable, and committed to delivering high-quality service.
Tandem offers:
  • £25,000 per annum salary with up to 20% bonus.
  • Hybrid working.
  • 25 days annual leave plus 8 days Bank Holiday.
  • Healthcare cash plan through Westfield Health worth a minimum of £750 per year.
  • Electric Vehicle salary sacrifice scheme.
  • Cycle to Work salary sacrifice scheme and a free helmet.
  • Salary sacrifice Pension contribution.
  • Smart Tech scheme (buy goods with 0% interest).
  • 10% discount on solar panels.
  • Tandem Hub for treats, cash back and discounts on UK retailers.
  • 2 days per year paid volunteering.
  • Free cereal, snacks and drinks in all offices.
  • Quarterly team social budgets.
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Tandem Bank

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