Senior Customer Success Manager

Job Description

Vercel is seeking a Senior Customer Success Manager to join their Customer Success team. This role is pivotal in managing the post-sales experience for Enterprise customers, focusing on driving business value through Vercel's solutions. The ideal candidate will have a strong background working with developers, particularly in frontend development, cloud infrastructure, and modern application deployment.

The Senior Customer Success Manager will own a portfolio of customer accounts and drive greater business value for them by bringing Vercel's best ideas, innovations, and capabilities to those customers.

Role Involves:

• Managing a portfolio of Enterprise customers.
• Aligning Vercel solutions with customer business strategies.
• Leading customers through training and adoption of best practices.
• Guiding customers through their journey and driving adoption.
• Enabling customers to use Vercel's solutions effectively.
• Prioritizing account portfolio for retention and growth.
• Maintaining high levels of customer engagement and satisfaction.
• Facilitating Executive Business Reviews.
• Building and maintaining account plans.
• Acting as the Voice of the Customer.
• Partnering with the Sales team to identify expansion opportunities.

Requirements:

• 5+ years of professional experience in B2B / SaaS.
• Experience owning post-sales success for Developer Tools, Infrastructure, and/or Open Source products.
• Experience managing Enterprise accounts and maintaining relationships with developers to C-suite level.
• Proficiency with Front-end web development libraries and frameworks.
• Strong collaboration mindset & capabilities.
• Knowledge of CI/CD, deployment pipeline, and the SDLC process.
• Comfortable managing accounts with varying requirements.
• Demonstrable self-starter, curious, and solution focused.
• Strong initiative, positive attitude, and willingness to learn technical concepts.

Vercel Offers:

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Mentorship and professional development opportunities.
• Flexible Time Off.
• WFH budget.