Provider Success Manager

Job Description

Lantern is seeking a Provider Success Manager to serve as the primary relationship owner and operational liaison for its valued provider network partners. This role is instrumental in driving provider satisfaction, retention, and performance by ensuring seamless day-to-day collaboration, issue resolution, and strategic alignment with broader organizational goals. The Provider Success Manager will be the trusted face of Lantern for providers, building strong partnerships that grow with the company.

Reporting to the Director of Network Success, the Provider Success Manager will leverage their experience in healthcare startups, provider organizations, or consultancies to build and maintain successful provider relationships. They will tackle new challenges in a dynamic, fast-paced environment with significant growth potential.

Responsibilities:

• Act as the main point of contact for provider clinical and administrative teams.
• Build strong, long-term relationships through regular check-ins and on-site visits.
• Oversee onboarding and ensure a seamless transition into ongoing partnership.
• Resolve day-to-day issues quickly and efficiently by partnering cross-functionally.
• Develop strategies to enhance provider satisfaction, retention, and performance.
• Identify opportunities to improve utilization, streamline operations, and grow revenue.
• Use insights from provider interactions to inform internal product and service improvements.
• Work cross-functionally with care, claims, product, and marketing teams to ensure provider needs are met.
• Share feedback to improve tools, workflows, and engagement approaches.
• Maintain accurate records in CRM and support engagement campaigns targeting providers.

Requirements:

• Bachelor’s degree required.
• Experience interacting directly with surgeons specifically, and additionally with key executives within the organizational structure of our provider agreements.
• 3+ years of job-related experience in a client (provider) relationship development role.
• Direct experience handling portfolios consisting of multiple physician practices, Ambulatory Surgery Centers and Hospitals of differing sized and demographics.
• Ability to engage interpersonally with all levels within an organization, including C-suite.
• Process-driven and strong analytical skills and insights.
• Strong leadership and influence management skills, ability to motivate team members to support client portfolios.
• Ability to thrive in a matrixed organizational structure.
• Motivated team player with a positive collaborative attitude.
• Ability to work in fast-paced, start-up like environment.
• Excellent verbal and written communication skills.

Lantern offers:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave