Resident Care Coordinator – Senior Living

Job Description

Savoy Life, a healthcare startup focused on improving senior living, is seeking a Resident Care Coordinator (RCC) to provide clinical and operations support within senior living communities in and around Bellevue, Washington. The Resident Care Coordinator will work closely with an assigned Savoy Life RN as well as on-site senior living community teams to improve resident outcomes as well as a virtual provider.Savoy Life's model of care aims to support senior living communities and help tie residents, their caregivers, and the providers within the community together. This is done by partnering with senior living communities to coordinate and manage clinical gaps for residents to improve these community’s core business drivers. They deploy their own team of clinical experts both in-person and virtually paired with technology to provide instant leverage and relief for the community’s staff and fill gaps in care not always met by existing providers in the community.Role Involves:

• Scheduling patient visits in the EHR
• Answering inbound calls, text messages, and voicemails
• Monitoring and managing inbound and outbound faxes
• Entering data, scanning files, and printing files
• Identifying and managing health plan insurance for residents
• Coordinating patient care to drive patient outcomes
• Managing facilitated telehealth visits
• Supporting ongoing care with direct RCC led resident visits
• Managing communications and foster positive relationships
• Driving engagement with eligible residents

Requirements:

• High School Diploma / GED (or higher)
• 2+ years of experience in healthcare with a focus on care coordination and healthcare administrative support
• Medical Assistant, Patient Care Technician, or equivalent certification preferred, otherwise 5+ years of healthcare experience
• Experience in geriatric care or senior living community is highly desirable
• Must possess a valid and current driver's license
• Excellent electronic medical record (EMR) documentation skills

Role Offers:

• 100% employer paid, comprehensive health care including medical, dental, and vision for you and your family
• Paid maternity and paternity for 14 weeks at employees' normal pay
• Unlimited PTO, with management approval
• Opportunities for professional development and continued learning
• Optional 401K, FSA, and equity incentives available