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betFIRST is seeking a multilingual Customer Service & Protection Agent to join their team in Malta. The ideal candidate will be fluent in Flemish/Dutch and English, and will be responsible for managing a multilingual customer base daily. Reporting to the CS Team leader, they will be the primary point of contact for customers, providing assistance via online chat, email, and telephone.
Responsibilities
- Aiding Flemish/Dutch and English-speaking customers.
- Communicating via online chat, email, and telephone.
- Conducting fraud, risk, affordability, and KYC checks.
- Monitoring and analyzing customer behavior for problematic gambling signs.
- Educating customers on responsible gambling practices.
Requirements
- Native fluency in Flemish/Dutch.
- Business proficiency in English.
- Empathy and excellent communication skills.
- Strong technical aptitude.
- Ability to work collaboratively.
What betFIRST Offers
- A collaborative and supportive team environment.
- A competitive remuneration package with relocation support to Malta.
- Hybrid structure with remote work option once a week.
- Healthcare plan.
- On-the-job training and dedicated time for online training.
Betsson Group
Betsson Group is a dynamic iGaming company committed to delivering exceptional customer experiences. It operates in diverse markets, providing multilingual support via email, chat, and telephone. The company fosters a collaborative and multicultural environment, emphasizing teamwork and individual growth. Betsson Group prioritizes player safety and responsible gaming, adhering to strict policies and practices. The organization offers opportunities for skill development and career advancement, encouraging employees to embody its core values.