Program Director

Job Description

FLYR is seeking an experienced Program Director to lead a complex enterprise software development initiative. This role requires strategic leadership, project oversight, and cross-functional alignment to ensure successful and timely execution. The Program Director will manage client expectations through frequent communication and data-driven reporting.Responsibilities include:

• Overseeing all aspects of managing a complex program, coordinating with clients, third parties, and internal stakeholders.
• Ensuring successful delivery against milestones, applying change, risk, and resource management principles.
• Measuring and reporting on key performance indicators and making improvements.
• Engaging with airline customers' executives and subject matter experts.
• Managing relationships with airline customers to understand their data, systems, and business processes.
• Supervising teams of delivery managers, project managers, and business analysts.
• Reporting detailed status updates to leadership and executive teams.
• Setting strategic goals and objectives for programs.
• Managing technical and relationship escalations.
• Providing processes for monitoring performance and collaborating with program teams.
• Defining product capabilities to improve customer onboarding.

Qualifications include:

• Proven track record as a successful program director or program manager of a complex IT project within the commercial airline industry.
• Knowledge of current program management methods and best practices.
• Experience partnering with engineering teams.
• Experience managing teams and budgets.
• Excellent executive reporting, problem-solving, negotiation, and communication skills.
• Experience with industry-standard project management software and tools.
• Experience in business process definition.
• Experience working with c-level and managing upper-level stakeholders.

FLYR offers:

• Opportunity to lead a complex and expansive enterprise software development initiative.
• A commitment to equality and an inclusive work environment.