Senior Machine Learning Engineer - Insights

Job Description

Cresta is seeking a Senior Machine Learning Engineer to join its Insights Team. This team focuses on leveraging Large Language Models (LLMs) and AI techniques to extract actionable intelligence from conversations. The engineer will develop models and systems that analyze customer interactions, identify key topics, and provide structured insights. The role involves developing agentic workflows that empower users to dynamically interact with AI-driven insights, refining and guiding the discovery process in an interactive and iterative manner. Additionally, the role includes designing and implementing LLM evaluation frameworks to assess model performance, reliability, and usability in real-world applications.Responsibilities include:

• Building and optimizing agentic AI workflows.
• Researching and implementing NLP and LLM-based approaches.
• Developing LLM evaluation frameworks.
• Designing, developing, and deploying machine learning models.
• Collaborating with UX designers, product managers, and engineers.
• Optimizing ML pipelines.

Qualifications include:

• Master’s or Ph.D. in Computer Science, Machine Learning, AI, or a related field.
• 5+ years of hands-on experience in NLP, LLMs, or agentic AI workflows in production settings.
• Strong knowledge of ML frameworks and NLP libraries.
• Strong passion for AI-driven innovation.
• Experience with text analysis, embeddings, transformer-based architectures, and developing AI-driven, agentic workflows.

Cresta offers:

• Medical, dental, and vision plans.
• Paid parental leave.
• Monthly Health & Wellness allowance.
• Work from home office stipend.
• PTO: 3 weeks in Canada.