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Betsson Group is seeking a VIP Team Lead for the Greek market. This role involves managing a portfolio of high-value Greek VIP players, ensuring engagement and monitoring activity. The VIP Team Lead will be the main point of contact for VIP Key Account Managers and key escalations within the Greek market. They will collaborate with various teams to optimize customer experience and drive revenue.
Responsibilities:
- Leading a team of VIP Key Account Managers in Greece.
- Shaping the VIP strategy for Greece.
- Tracking performance and reporting key insights.
- Ensuring best practices and operational efficiency.
- Managing VIP budgets and bonus allocations.
- Collaborating with Commercial Managers and Marketing teams.
Requirements:
- Fluent in Greek and English.
- Experience in VIP player management.
- Ability to multitask and thrive in a fast-paced environment.
- Strategic mindset with understanding of CRM and revenue drivers.
- Passion for sports, casino, and the Greek gaming market.
Betsson Group offers:
- Opportunity to work in a fast-growing, international environment.
- Exciting projects and continuous learning.
- Being part of an exceptional team.
Betsson Group
Betsson Group is a dynamic iGaming company committed to delivering exceptional customer experiences. It operates in diverse markets, providing multilingual support via email, chat, and telephone. The company fosters a collaborative and multicultural environment, emphasizing teamwork and individual growth. Betsson Group prioritizes player safety and responsible gaming, adhering to strict policies and practices. The organization offers opportunities for skill development and career advancement, encouraging employees to embody its core values.