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Job Description
NeuraFlash is seeking a Salesforce Consultant, Service Cloud Voice, to join their team. The consultant will play a crucial role in redefining the future of business through AI and technologies like Agentforce. NeuraFlash is recognized as a leader in AI, Amazon, and Salesforce innovation, crafting intelligent solutions that revolutionize workflows and elevate customer experiences.
Role Involves:
- Facilitating business process reviews to identify customer requirements.
- Creating visual diagrams illustrating customer business processes.
- Creating user stories based on customer requirements.
- Configuring Salesforce Service Cloud Voice and Amazon Connect solutions.
- Developing technical requirements and specifications.
- Managing aspects of projects and customer communications.
- Delivering customer end-user training and documentation.
- Configuring Salesforce Solutions using point-and-click tools.
- Partnering with the Artificial Intelligence team to create innovative Salesforce solutions.
Required Qualifications:
- 1+ years project experience in a hands-on position.
- 1+ years of experience with Salesforce in a development or configuration capacity.
- Understanding of Customer Service and Contact Center Operations.
- Solid Understanding of Salesforce Platform and its architecture.
- Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce.
- Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance.
- Client-facing experience in Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture.
What NeuraFlash Offers:
- Remote & In-Person work options.
- Travel opportunities (up to 25% for certain roles).
- Flexibility in work hours.
- Collaboration and a voice in the company's direction.
- Celebration of achievements.
