Salesforce Consultant, Service Cloud Voice

Job Description

NeuraFlash is seeking a Salesforce Consultant, Service Cloud Voice, to redefine the future of business through AI and technologies like Agentforce. The consultant will craft intelligent solutions, integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, and Agentforce, to revolutionize workflows and elevate customer experiences.This role involves:

• Facilitating business process reviews to identify customer requirements.
• Creating visual diagrams illustrating customer business processes.
• Creating user stories based on customer requirements.
• Configuring Salesforce Service Cloud Voice and Amazon Connect solutions.
• Developing technical requirements and specifications for customers and the technical delivery team.
• Delivering customer end-user training and documentation.
• Configuring Salesforce Solutions using point-and-click tools.

Requirements include:

• 1+ years project experience in a hands-on position.
• 1+ years of experience with Salesforce in a development or configuration capacity.
• Understanding of Customer Service and Contact Center Operations.
• Solid Understanding of Salesforce Platform and its architecture.
• Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce.
• Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance.
• Client-facing experience in Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture.

NeuraFlash offers:

• Remote & In-Person work options.
• Flexibility and a culture of trust.
• Collaboration and a voice within the company.
• Celebration of achievements.