Senior AI Agent Engineer

Job Description

Intercom, the AI Customer Service company, is seeking a Senior AI Agent Engineer to assist customers with the technical aspects of deploying an AI-first Intercom Implementation. The successful candidate will play a crucial role in ensuring customer success by providing technical expertise, configuring the Intercom platform, and developing data migration strategies.Intercom values diversity and is committed to a policy of Equal Employment Opportunity.What this role involves:

• Serving as the primary technical contact for customers implementing Intercom’s AI Agent and Customer Support platform.
• Conducting detailed discovery sessions to gather information about customer needs and integration requirements.
• Analyzing customer's existing content, support processes, and workflows.
• Configuring and customizing the Intercom platform based on customer requirements.
• Developing data migration strategies and performing data migrations.
• Conducting training sessions and workshops for customer support agents.
• Providing ongoing support and troubleshooting assistance to customers.

Requirements:

• 5+ years of experience as a Technical Consultant or Implementation Engineer.
• Bachelor's degree in a relevant field or equivalent practical experience.
• Deep understanding of customer support processes and workflows.
• Experience with Intercom, Zendesk, FreshDesk, HelpScout or similar platforms is highly desirable.
• Knowledge of and experience integrating with RESTful APIs using JSON.
• Strong technical proficiency and the ability to understand and configure software integrations.
• Excellent problem-solving, communication, and interpersonal skills.

What Intercom offers:

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Flexible paid time off policy.
• Paid Parental Leave Program.
• 401k plan & match.