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Technical Support Specialist

Technical Support Specialist at Intercom, Chicago. Resolve technical issues.
Intercom
Hybrid
On-Site
United States
USD 62,000 - 74,000
Job Description
Intercom, an AI Customer Service company, is seeking a Technical Support Specialist to join their team in Chicago. This role involves handling complex technical queries, acting as a trusted advisor to customers and internal teams, and driving improvements in product, processes, and peer development. The ideal candidate thrives in fast-paced environments and enjoys solving puzzles.

Role Involves:
  • Experience in chat, email, and/or video-based customer support.
  • Providing a consultative approach to customer interactions.
  • Supporting 60-70 customers per week.
  • Diagnosing, reproducing, and troubleshooting technical issues (APIs, webhooks, SDKs, and more).
  • Mentoring peers and sharing insights.

Requirements:
  • 3–5 years in customer support, with 1–2 years in SaaS, B2B, or complex product environments.
  • Confidence in navigating APIs and debugging workflows.
  • Ability to explain technical topics in simple language.
  • Self-direction and the ability to prioritize tasks.
  • Passion for AI in customer support.

Role Offers:
  • Competitive salary and meaningful equity.
  • Comprehensive medical, dental, and vision coverage.
  • Flexible paid time off policy.
  • Paid Parental Leave Program.
  • 401k plan & match.
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Intercom

All Jobs at Intercom (96)