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IT Support Specialist

IT Support Specialist role in Singapore, APJ region.
Pure Storage
On-Site
Singapore
Undisclosed salary
Job Description

Pure Storage is seeking an IT Support Specialist to manage Helpdesk activities and ensure an optimal end-user experience for global users. Based in Singapore, the candidate will bring experience to organize and promote scalability throughout the organization. This role involves addressing and resolving service incidents and requests, primarily in the APJ region, and satisfying the communication needs of IT staff and employees.

Responsibilities:

  • Provide tier 1 hardware and software support for Mac OS X and Microsoft Windows users globally.
  • Handle support queue, respond to emergency hotline calls, and participate in weekend & holiday on-call rotation.
  • Provision, install, and ship IT equipment.
  • Provision new laptops, set up workspaces, and handle on-boarding training for new hires.
  • Source and manage inventory for APJ offices.
  • Support telecommunications and digital signage technologies.
  • Provide desk-side support for Singapore office employees.
  • Assist in developing and documenting standards and procedures for end-user support.
  • Provide base-level systems and network support.
  • Help improve automation in account, system, and application provisioning.

Requirements:

  • Min 4 years’ IT Helpdesk or desktop support experience
  • AD account creation/maintenance experience
  • A valid passport and ability to engage in limited travel throughout the year
  • Experience administering and working with common cloud-based enterprise solutions (e.g., Gmail, GDrive, Box, Slack, Global Protest, Zscaler, Crowdstrike etc.)
  • Basic knowledge of endpoint security and management
  • Audio Visual Support experience(Zoom, Neatboards, Logitech TapIP, scheduler)
  • IT Hardware asset management experience(Procurement, Shipment, stock mgmt, material inward/outward movement)
  • Mac OS X and Windows 10 support experience
  • IT ticketing system experience (preferably ServiceNow)
  • Mobile device support experience (preferably iOS/Android)

What Pure Storage Offers:

  • Flexible time off
  • Wellness resources
  • Company-sponsored team events
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Pure Storage

Pure Storage is an innovative technology company that is reshaping the data storage industry. They provide solutions that enable businesses to achieve their objectives. The company fosters a culture of innovation, growth, and teamwork, valuing employees who think critically. Pure Storage is committed to diversity, equity, inclusion, and sustainability, creating a workplace where everyone can thrive. They offer various employee benefits and perks focused on well-being and work-life balance.

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