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Job Description
WPP is seeking an IT Support Analyst to deliver exceptional on-site IT support to employees, agencies, and clients. The role involves providing remote support, maintaining deskside operations, and building strong relationships with business users. The IT Support Analyst will champion a customer-focused approach, educate users on IT services, and manage onboarding/offboarding processes. They will also resolve incidents, maintain security protocols, and support hardware/software deployments.
Role involves:
- Delivering on-site IT support
- Providing remote support to regional offices
- Maintaining deskside operations and standard technology services
- Building relationships with business users
- Logging IT engagements in the ticketing system
- Managing onboarding and offboarding processes
- Resolving Level 1 and 2 incidents
- Supporting user and office relocations
Requirements:
- 3–5 years’ experience in IT help desk or deskside support roles
- Strong cross-platform expertise in Windows and Mac OS
- Working knowledge of AV technology
- Excellent problem-solving skills
- Strong written and verbal English communication skills
- Effective time management and prioritization abilities
WPP offers:
- A culture in which people can do extraordinary work
- The opportunity to create, influence and complete projects at a scale that is unparalleled in the industry
- Unique work and the opportunity to join a group of creative problem solvers
