Bilingual IT Support Analyst

Job Description

WPP is seeking a Bilingual IT Support Analyst to deliver exceptional on-site IT support to employees, agencies, and clients. The ideal candidate will play a key role in supporting employees with reliable, modern technology solutions. This role is part of a collaborative, global Technology Operations team, providing essential on-site support and helping drive the transition to cloud-based services and digital experiences.What this role involves:

• Delivering on-site IT support to WPP employees, agencies, and visiting clients.
• Providing remote support to regional offices as needed.
• Maintaining deskside operations and standard technology services, including meeting room AV.
• Building strong relationships with business users and understanding their needs.
• Educating users on IT services, policies, and best practices.
• Logging all IT engagements in the ticketing system.
• Managing onboarding and offboarding processes.
• Resolving Level 1 and 2 incidents.
• Supporting user and office relocations and hardware/software deployments.
• Managing IT asset procurement and inventory.

Requirements:

• 3–5 years’ experience in IT help desk or deskside support roles.
• Must be able to work from designated office locations.
• Strong cross-platform expertise in Windows and Mac OS; working knowledge of AV technology.
• Excellent problem-solving skills and a proactive attitude.
• Empathy and effective communication skills with diverse end users.
• Strong written and verbal English communication skills (advanced level required).
• Effective time management and prioritization abilities.

What WPP offers:

• Passionate, inspired people.
• Scale and opportunity.
• Challenging and stimulating work.