Bilingual IT Support Analyst

Job Description

WPP is seeking a Bilingual IT Support Analyst to deliver exceptional on-site IT support to WPP employees, agencies, and visiting clients in Bogotá, Colombia. The analyst will also provide remote support to regional offices as needed. This role requires a strong understanding of both Windows and Mac OS, as well as excellent problem-solving and communication skills.Responsibilities:

• Deliver exceptional on-site IT support
• Provide remote support to regional offices
• Maintain deskside operations and standard technology services
• Build strong relationships with business users
• Educate users on IT services, policies, and best practices
• Manage onboarding and offboarding processes
• Resolve Level 1 and 2 incidents
• Support user and office relocations
• Manage IT asset procurement, inventory, and lifecycle

Requirements:

• 3–5 years’ experience in IT help desk or deskside support roles
• Strong cross-platform expertise in Windows and Mac OS
• Excellent problem-solving skills
• Empathy and effective communication skills
• Strong written and verbal English communication skills (advanced level required)

What WPP offers:

• Passionate, inspired people
• Scale and opportunity
• Challenging and stimulating work