Bilingual IT Support Analyst

Job Description

WPP is seeking a Bilingual IT Support Analyst to deliver exceptional on-site IT support to WPP employees, agencies, and visiting clients in Cali, Colombia. The successful candidate will play a key role in supporting employees with reliable, modern technology solutions, contributing to the company's mission of enabling stakeholders to collaborate, create, and thrive.

This role involves:

• Providing on-site and remote IT support
• Maintaining deskside operations and standard technology services
• Building strong relationships with business users
• Educating users on IT services, policies, and best practices
• Managing onboarding and offboarding processes
• Resolving Level 1 and 2 incidents
• Supporting hardware/software deployments

The ideal candidate will have:

• 3–5 years’ experience in IT help desk or deskside support roles
• Strong cross-platform expertise in Windows and Mac OS
• Excellent problem-solving skills
• Strong written and verbal English communication skills (advanced level required)

WPP offers:

• A culture in which people can do extraordinary work
• The opportunity to create, influence and complete projects at a scale that is unparalleled in the industry
• Unique work and the opportunity to join a group of creative problem solvers