Senior IT Support Engineer

Job Description

WPP is seeking a Senior IT Support Engineer to join their team in Gurgaon, Haryana, India. This role is crucial for the effective and efficient everyday operations of WPP IT, providing level 2 and 3 support, and assisting with project work. The Senior IT Support Engineer will report to the IT Service Lead in Melbourne and collaborate with various IT teams.What this role involves:

• Providing on-site/remote support to WPP agencies in Gurgaon.
• Ensuring IT deskside operations and standard technology services are delivered.
• Developing relationships with key internal stakeholders.
• Leading a customer-centered culture and educating the business on IT services and policies.
• Providing remote support to WPP agencies in APAC.
• Managing incident and problem resolution, including escalation when needed.
• Overseeing user and office relocations.
• Assisting with hardware and software deployment.
• Maintaining Service Desk knowledge base and IT asset management.
• Supporting IT compliance activities and global standards implementation.

What candidate needs:

• 5+ years in an IT help desk / desk side support role.
• Cross-platform experience in Windows and Mac.
• Can-do attitude with excellent communication skills.
• Ability to build relationships and work with minimal supervision.
• Effective time management and prioritization skills.

What role offers:

• Opportunity to work with passionate and inspired people.
• Scale and opportunity to influence and complete projects.
• Challenging and stimulating work with creative problem solvers.