Bilingual Senior IT Support Analyst

Job Description

WPP is seeking a Bilingual Senior IT Support Analyst to join their Technology Operations team in Bogotá. This role is crucial in delivering exceptional on-site IT support to WPP employees, agencies, and visiting clients. The Senior Analyst will resolve complex technical issues, mentor junior staff, and drive continuous improvement within the technology landscape.Responsibilities:

• Deliver on-site IT support to WPP employees, agencies, and clients.
• Lead a small team of Junior Engineers.
• Provide deskside support and maintain technology services.
• Build relationships with business stakeholders to address technology needs.
• Oversee Campus Technology HUB and manage IT asset inventory.
• Educate colleagues on IT services, policies, and security.
• Manage onboarding and offboarding processes.
• Resolve Level 2 and 3 incidents, escalating complex issues as needed.
• Support hardware and software deployment and user relocations.
• Contribute to the Service Desk knowledge base.
• Manage IT asset procurement and lifecycle.
• Support local IT compliance activities.

Requirements:

• 5 – 7 years in an IT help desk / desk side support role.
• Must be able to work from designated office locations.
• Strong cross-platform expertise in Windows and Mac OS.
• Working knowledge of AV technology.
• Proactive, solution-oriented mindset.
• Excellent written and verbal English communication skills (advanced level required).
• Ability to work independently and manage time effectively.

What WPP Offers:

• Challenging and stimulating work.
• Opportunity to join a group of creative problem solvers.