Support Engineer - 2nd Line

Job Description

Preservica, a world-leader in digital preservation technology, is seeking a Support Engineer to join their team. The ideal candidate will possess a passion for customer service and technical problem-solving, with a desire to learn and grow within the company. This role primarily supports US and Canadian customers, assisting with system usage, complex problem-solving, and relationship management.

• Provide remote technical support to diverse customers.
• Solve complex technical issues and replicate problems.
• Manage customer relationships and communicate effectively at all levels.
• Collaborate with internal teams to resolve issues.

Requirements:

• Proven experience in enterprise technical support or as a technical engineer in a cloud-based SaaS environment.
• Experience supporting cloud-based applications.
• Understanding of web-based/Java application technologies (Apache, Tomcat, HTTP(S), web services).
• Experience with network technologies and their troubleshooting.
• Experience with databases, APIs, and basic scripting languages (e.g., Python, SQL).
• Exposure to M365/SharePoint admin functions.
• Solid communication skills, both written and verbal.
• Strong problem-solving and analytical skills.

What Preservica Offers:

• Competitive salary and benefits package.
• Tailored career development opportunities.
• Annual training allowance for personal and professional growth.