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Customer Service Agent - Greek speaking (inc relocation to Malta) at Betsson Group

Greek-speaking Customer Service Agent needed in Malta with relocation package.
Remote
Hybrid
On-Site
Malta
Undisclosed salary

Betsson Group is seeking a Customer Service Agent to join their award-winning team in Malta. The ideal candidate will be a problem solver and an excellent communicator with a passion for providing the best customer experience. This role involves assisting Greek and English-speaking customers via email, chat, and telephone, alongside contributing to overall customer satisfaction and translating promotional materials.

Betsson operates on a Hybrid Work From Home (WFH) model, allowing employees to work 3 days in the office and 2 days remotely providing flexibility and work-life balance. The company values employee growth, offering opportunities to develop skills and knowledge within the iGaming industry.

Role Involves:

  • Helping Greek and English-speaking customers via e-mail, chat, and telephone
  • Working together with your team to reach the best customer satisfaction (including other KPIs)
  • Translating promotional texts and/or customer surveys in your local language
  • Managing customer accounts
  • Following company policies and practices regarding player safety, protection, and responsible gaming

Requirements:

  • Excellent command of the Greek and English languages (written and verbal)
  • Strong Microsoft Office knowledge
  • Background in customer service (face-to-face, online, or via phone calls)
  • Multi-tasking and time management skills
  • Additional languages are considered a plus

Role Offers:

  • 26 Vacation Days Per Year
  • Relocation (including flights, bonus and accommodation)
  • Hybrid Model
  • Health & Life Insurance & Company Doctor
  • €300 Wellness Allowance
  • €300 Working From Home Allowance
  • Lunch Provided Monday-Friday
  • Company Discounts
  • Company Events
  • Great Atmosphere & Betsson Values
Apply

Betsson Group

Betsson Group is a dynamic iGaming company committed to delivering exceptional customer experiences. It operates in diverse markets, providing multilingual support via email, chat, and telephone. The company fosters a collaborative and multicultural environment, emphasizing teamwork and individual growth. Betsson Group prioritizes player safety and responsible gaming, adhering to strict policies and practices. The organization offers opportunities for skill development and career advancement, encouraging employees to embody its core values.