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Senior Collections Specialist

Senior Collections Specialist role at Lightspeed in Montreal.
Lightspeed Commerce
Hybrid
On-Site
Canada
Undisclosed salary
Job Description
Lightspeed is seeking a Senior Collections Specialist to join their Finance team in Montreal. This role involves customer interaction and focuses on managing overdue account balances. The ideal candidate will possess strong communication skills, familiarity with accounting practices, and the ability to remain composed and authoritative in customer interactions.

Responsibilities:
  • Lead and manage a portfolio of complex or high-value delinquent customer accounts.
  • Analyze aging reports and identify risk patterns.
  • Act as the main point of contact for escalated collection cases.
  • Manage third-party collection referrals for accounts undergoing bankruptcy.
  • Resolve customer billing inquiries, explaining invoicing structures and payment terms.
  • Collaborate with internal teams to ensure correct application of contractual terms.
  • Oversee daily cash application processes.
  • Investigate and resolve complex account discrepancies.
  • Review and reconcile customer accounts.

Requirements:
  • 2+ years of collections experience.
  • Solid understanding of accounts receivable and basic accounting principles.
  • Strong analytical and problem-solving skills.
  • Ability to explain billing adjustments and invoicing discrepancies.
  • Experience serving as an escalation point.
  • Experience working with billing platforms or ERP systems (e.g., NetSuite, Salesforce, Chargify) is a strong asset.

Lightspeed offers:
  • Flexible hybrid environment (3 days/week in office).
  • Genuine career opportunities.
  • Lightspeed RSU program.
  • Unlimited paid time off policy.
  • Flexible working policy.
  • Health insurance and wellness benefits.
  • Possibility for transit fees to be covered.
  • Paid leave assistance for new parents.
  • LinkedIn Learning access.
  • Volunteer day.
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Lightspeed Commerce

Lightspeed Commerce is a one-stop commerce platform powering businesses worldwide. Founded in Montreal in 2005, Lightspeed provides cloud-based solutions that unify online and physical operations, multichannel sales, and global payments. Serving retail, hospitality, and golf businesses in over 100 countries, Lightspeed's platform facilitates seamless expansion, financial solutions, and connection to supplier networks. Committed to innovation and exceptional customer experiences, Lightspeed simplifies and scales merchants' operations through its comprehensive commerce solutions. With teams across North America, Europe, and Asia Pacific, Lightspeed trades on the NYSE and TSX.

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