Client Services Associate

Galaxy is seeking a Client Services Associate to join their Client Services team. This individual will act as a trusted resource and advocate for Galaxy's clients. The role requires service excellence, operational accuracy, and relationship-building. The ideal candidate will be proactive, intellectually curious, and confident in handling complex client needs. They should possess strong organizational and problem-solving skills, excellent communication abilities, and a commitment to delivering outstanding client experiences.

What this role involves:

• Providing client support via email, live chat, and phone.
• Maintaining Service Level Agreements (SLAs).
• Investigating client issues and providing solutions.
• Collaborating with internal teams to resolve complex issues.
• Demonstrating empathy and professionalism in client interactions.
• Participating in team discussions and knowledge-sharing.
• Adapting to changing priorities and company needs.
• Staying informed about company products and services.
• Managing client interactions using CRM & Support tools.

Requirements:

• Minimum of 5 years of experience in client service, operations, or technical support in fintech or finance.
• Strong problem-solving skills.
• Ability to thrive in a fast-paced, remote work environment.
• Strong attention to detail, time management, and organizational skills.
• Client-obsessed with a positive attitude.
• Excellent communication and interpersonal skills.
• Experience with client support tools like Zendesk, JIRA, and Slack.

What Galaxy offers:

• Remote work opportunity.