Sr. Enterprise Account Manager

Job Description

ExtraHop is seeking a Sr. Enterprise Account Manager to drive customer renewals and provide support. The role involves managing on-time maintenance renewals, identifying and resolving customer issues, and maintaining proactive communication with customers. The candidate will also be responsible for accurately quoting services, updating account activities in Salesforce, delivering sales presentations, and managing workload to meet sales targets.

• Manage and drive on-time maintenance renewals for existing accounts
• Identify and resolve customer issues, escalating as needed
• Maintain regular, proactive communication with customers
• Accurately quote services and provide supporting documentation
• Update all account/opportunity activities in Salesforce
• Deliver compelling sales presentations and lead customer meetings
• Navigate customer organizational structures to engage key stakeholders
• Effectively manage workload and consistently meet or exceed sales targets

Requirements include a minimum of 3 years' experience in inside sales or account management, a strong understanding of enterprise IT environments, exceptional communication skills, and proficiency in Salesforce.

• Minimum of 3 years' experience in inside sales, account management/renewals
• Strong understanding of enterprise IT environments and corporate hierarchies
• Exceptional communication, presentation, and negotiation skills
• Strong analytical, problem-solving, and project management capabilities
• Self-starter with excellent time management and attention to detail
• Proven ability to influence and collaborate across teams
• Proficient in sales tracking systems and tools, including Salesforce
• Bachelor’s degree in a related field or equivalent experience

ExtraHop offers health, dental, and vision benefits, flexible PTO, educational reimbursement, and a hybrid/remote work model.