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Betsson Group is seeking a customer service agent to assist Swedish and English-speaking customers via email, chat, and phone. The role involves translating marketing texts and surveys, and managing customer accounts in accordance with responsible gaming policies. The company is dedicated to providing the best customer experience in the industry.
- Assisting Swedish and English-speaking customers.
- Collaborating with the team to achieve customer satisfaction.
- Translating marketing texts and customer surveys.
- Managing customer accounts.
- Following company policies for player safety and responsible gaming.
Requirements:
- Strong communication skills in Swedish and English.
- Microsoft Office proficiency.
- Customer service background.
- Ability to multitask and manage time effectively.
- Additional language skills a plus.
Betsson Group offers:
- On-site lunch.
- Well-being allowance.
- Remote work allowance.
- Hybrid work model
- 2 weeks remote work from abroad.
- Extended leave options.
- Milestone Birthday
- Private health insurance.
- Disability & personal accident insurance.
- Life and corporate travel insurance.
- Discounts at local businesses in Malta.
- Optional pension plan.
- Relocation package (flights, 4 weeks free accommodation, cash bonus).
Betsson Group
Betsson Group is a dynamic iGaming company committed to delivering exceptional customer experiences. It operates in diverse markets, providing multilingual support via email, chat, and telephone. The company fosters a collaborative and multicultural environment, emphasizing teamwork and individual growth. Betsson Group prioritizes player safety and responsible gaming, adhering to strict policies and practices. The organization offers opportunities for skill development and career advancement, encouraging employees to embody its core values.