Customer Operations Specialist, Japan (Series C HealthTech)

Job Description

Eucalyptus is seeking a Customer Operations Specialist to join their team in Japan. Eucalyptus is a company focused on making good health last a lifetime. They are behind "Juniper", a weight management program. The Customer Operations Specialist will be at the forefront of resolving patient issues and delivering high-quality care.

Role involves:

• Patient-Centric Problem Solving
• Collaborative Partnerships
• Exceeding Service Targets
• Process Improvement & Innovation
• Trend Identification & Escalation

Requirements:

• 3+ years of experience in Telehealth or healthcare support, customer service, tech support or other problem solving roles
• Strong Japanese & English written and verbal communication skills
• Comfortable with technology and customer service tools
• Proactive and reliable
• Exceptional attention to detail
• Genuine interest in healthcare and wellness

Eucalyptus offers:

• Equity in the company
• Annual health check up and flu shot reimbursements
• Monthly commuting expense reimbursements
• 15 days of paid vacation
• A fun office with regular socials
• Your own MacBook