Payments Quality Analyst

Job Description

The Payments Quality Analyst role at a company in Malta involves ensuring all Payments Analysts and Shift Leaders are fully trained.

Responsibilities:

• Acclimating new hires and conducting orientation sessions.
• Creating training programs and knowledge base.
• Liaising with managers to determine training needs.
• Delivering training courses and refresher sessions.
• Assessing training effectiveness and incorporating skills into work behavior.
• Maintaining the knowledge base and staying updated with new trends.
• Serving as a point of reference for Payments Analysts/Shift Leaders.
• Conducting quality reviews and reporting results.
• Assisting in day-to-day tasks when needed.

Requirements:

• At least 2 years of experience in Payments and Fraud.
• Prior experience as a trainer or similar position.
• Prior customer support experience.
• Excellent interpersonal and communication skills.
• Excellent organizational, presentation, and problem-solving skills.
• Excellent people management skills.
• Ability to work efficiently in a fast-paced environment.