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Job Description
Dialpad is seeking a Senior Analyst, NetSuite Order Management, to help scale and improve contract reviewing and billing operations. This role is based in Pasig City, Metro Manila. The Senior Analyst will manage the day-to-day contract review process in NetSuite and lead process and systems optimization. The ideal candidate will have extensive knowledge of the NetSuite platform and OTC best practices, working cross-functionally with various departments.
What this role involves:
- Reviewing contracts and sales orders to ensure accurate subscription setup in NetSuite.
- Collaborating with Billing, Deal Desk, Sales, FP&A, IT, and Customer Success teams to streamline order-to-cash processes.
- Reviewing SFDC Closed Won reports to ensure timely billing.
- Assisting in the migration of customers from legacy NetSuite billing systems to SuiteBilling.
- Evaluating existing contract review processes to identify areas for improvement.
- Resolving complex contracts and order processing issues.
- Correcting subscription records in NetSuite if set up incorrectly.
- Assisting with external audit requests and SOX control walkthroughs.
- Participating in projects and ad-hoc tasks related to order-to-cash processes.
Requirements:
- Bachelor’s degree in finance, accounting, or a related field.
- 5+ years of experience in order management, billing operations, and process improvement.
- Proficiency with NetSuite and billing software (SuiteBilling) and CRM tools (Salesforce).
- Excellent communication skills and the ability to collaborate cross-functionally.
- Strong analytical, organizational, and time management skills.
- Ability to work autonomously and in the US Pacific Time Zone.
- Good command of GSuite and Microsoft Excel skills.
What Dialpad offers:
- Competitive benefits and perks.
- Robust training program.
- Vibrant and inclusive office environment.
- Exceptional culture recognized as a Great Place to Work.
