Swedish Speaking - Customer Service Agent

Job Description

Betsson Group is seeking a Swedish-speaking Customer Service Agent to join their team in Malta. This role is crucial in delivering excellent customer service to Swedish and English-speaking clients.

The Role Involves:

• Assisting Swedish and English-speaking customers via email, chat, and telephone.
• Collaborating with the team to achieve the best customer satisfaction.
• Translating promotional texts and customer surveys.
• Managing customer accounts while adhering to responsible gaming practices.

Requirements:

• Strong communication skills in Swedish and English (written and verbal).
• Proficiency in Microsoft Office.
• Background in customer service.
• Ability to multitask and manage time effectively.
• Additional language skills are a plus.

Betsson Offers:

• Lunch provided on-site (Monday to Friday).
• Wellbeing allowance per year.
• Work from home allowance.
• Hybrid model.
• 2 weeks of remote work (abroad).
• Other enhanced leave of absence.
• Milestone birthday bonus.
• Private Health Insurance.
• Temporary Total Disability & Personal Accident Insurances.
• Life & Corporate Travel Insurance.
• Discounts with local companies in Malta.
• Optional Pension Plan.
• Relocation Package.