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Senior Customer Success Manager

Senior Customer Success Manager at Box, San Francisco. Manage enterprise customers, drive retention, and align objectives.
Box
Hybrid
On-Site
United States
USD 142,000 - 177,500
Job Description

Box is seeking a Senior Customer Success Manager to drive growth and retention of its customer base. This role is crucial for ensuring clients receive exceptional value and remain engaged with Box. The Senior Customer Success Manager will manage a diverse range of customers, build strong relationships, and deeply understand each customer's business to identify and address their specific needs.

The Senior Customer Success Manager will act as a trusted partner, helping companies thrive and continue their partnership with Box. They will also collaborate with internal teams to improve customer experience and product development.

What this role involves:

  • Conducting customer engagement calls in person and virtually.
  • Developing use cases and supporting customers in implementation and adoption.
  • Performing strategic business reviews with C-level Executives and decision makers.
  • Managing all post-sales activity for Box’s enterprise customers.
  • Developing joint success plans with customers.
  • Tracking accounts to identify churn risk.
  • Partnering with Sales and Professional Services.
  • Working closely with Product and Engineering.
  • Functioning as the customer advocate.
  • Developing, testing, and iterating on industry-specific playbooks.
  • Program creation for initiatives specific to deepening adoption and relationships.

Requirements:

  • Bachelor's degree required.
  • 5+ years prior account management experience.
  • 4+ years of experience in SaaS.
  • Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus.
  • Proactive team player with fresh ideas for user adoption and churn mitigation.
  • Enjoys working closely with customers to ensure complete satisfaction.
  • A self-starter who takes the initiative to get things done.

What Box offers:

  • Opportunity to drive growth and retention of customer base.
  • Chance to work with leading global organizations.
  • Be on the front lines of massive shift in AI and enterprise content.
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Box

Box is a leading provider of intelligent content management solutions. Its platform empowers organizations to collaborate effectively, manage content lifecycles, secure critical assets, and transform business workflows using enterprise AI. Founded in 2005, Box simplifies work for global organizations across various industries. The company's mission is to bring intelligence to content management, enabling customers to transform workflows across their organizations. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

All Jobs at Box (91)