Project Support Officer

Job Description

Spektrum is seeking a Project Support Officer to support key client projects within the NATO Communication and Information Agency (NCIA) in The Hague, Netherlands. The NCIA is responsible for providing secure and effective communications and information technology services to NATO's member countries and its partners. This role involves assisting the Project Manager during project implementation, coordinating service support activities, and maintaining project documentation. Role Involves:

• Assisting the PM during the Project Implementation stages.
• Co-ordinating and fulfill the Service support activities necessary to assist the PM in the meetings, take notes and minutes as required.
• Maintaining a project documentation library ensuring strict version control and naming conventions are adhered to.
• Liaison between the PM and the BSM, CPMO, P3SM Teams as well as any third party suppliers.
• Assisting with the creation of advice, training, reference materials, and other guidance relating to projects.
• Assisting in compiling, maintaining and updating project plans, resource plans, risks and issues registers, as well as regular Project Status Reports.
• Managing and co-ordinating all access security forms and equipment forms required for any project personnel to access NATO sites.
• Managing and co-ordinating all ICT requests and tickets for project personnel.
• Generating Excel reports from EBA or from ServiceNow.
• Running PR-PO reports in EBA as per PM requests.
• Preparation of Monthly EPHRs (Electronic Project Health Report) known as PSR in SNOW.
• Creating and following up PRs in EBA under the direction of the PM.
• Performing the necessary maintenance for PRs to determine if the associated PO has been created and applied as required.
• Creating receipts in EBA for hardware, software and services as required under the direction of the PM.
• Liaising with the Acquisition/ECAM/Warehouse stakeholders for receiving hardware and software licenses.
• Performing “Quality Checks” on the ServiceNow Plans, using a predefined Quality Checklist.
• Loading resources in ServiceNow as per PM request.
• Running monthly checks in Work Package financials and present to the PM for assessment.
• Ensuring project plans / schedules are up to date when receiving funds and update if necessary.
• Under direction of the PM, create and maintain project plans in ServiceNow.
• Maintaining the Risk and Issues logs.

Requirements:

• At least 3 years of experience in a project support function.
• Experience in project support in areas of planning, coordination, and reporting.
• Excellent Microsoft Office skills (particularly Word and Excel).
• Experience in creating reports.
• Experience in capturing and submitting minutes.
• Experience in a large international organization.
• Experience of working with NATO, especially the NCIA.
• Experience of placing and managing purchase requests in financial systems.
• Valid National or NATO Secret personal security clearance.

Spektrum offers:

• Opportunity to work on-site in The Hague, Netherlands.
• Potential for travel to other NATO sites.