Global Commissions Payment Success Manager

Job Description

Bottomline Technologies is seeking a Global Commissions Payment Success Manager to join their team. This role is based in Portsmouth, NH, with hybrid and remote options available within the U.S. The Global Commissions Payment Customer Success Manager will support global commissions payments, travel vendors, and agents. This person will handle international payment exception inquiries, discuss service charges, membership consolidations and expansions, and contract renewal discussions.Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. They are looking for passionate individuals to join their team and help drive impactful results for their customers.Responsibilities:

• Develop a deep understanding of Paymode Global Commission Payments processing, funding methods, Client trends, and business needs
• Manage a portfolio of Travel Vendors and Agents as a trusted advisor for GCP inquiries
• Build and foster relationships with key points of contact across multiple customers to retain customer loyalty
• Ensure customer engagement with Paymode service and features to drive customer value and delight
• Collaborate internally with multiple teams to build enhancements, review and update documentation, discuss payment inquiries, and support during discussions of renewals/contracts
• Analyze and assess operational processes for efficiency and usability, ensuring your processes are accurately documented and recorded
• Be an expert multitasker and thrive in a fast-paced, energetic environment

Requirements:

• 2+ years of Customer Success experience
• Demonstrated success managing customer relationships in a retention-carrying role
• Proficiency utilizing the Microsoft Office Suite, especially Excel
• Excited to analyze situations, gain diverse skills, enhance work output, and engage in robust problem-solving with teammates
• Detail-oriented, organized, and able to make decisions with a sense of urgency based on known deadlines and Client Delight
• Strong communication (verbal/written) and customer service skills
• Ability to perform self-guided research using a variety of internal tools, phone, and email
• Identify, improve, and follow existing policies and procedures while consistently applying them in daily duties
• Be ready and willing to adapt to positive change in a dynamic, growing environment
• Bachelor’s Degree or higher, with a business or technical focus

Benefits:

• Bottomline is an equal opportunity employer, committed to creating an inclusive and open environment for everyone.