Contact Center Trainer

Job Description

Tamara is seeking a Contact Center Trainer to deliver engaging and effective training programs for new hires and existing team members across customer support, sales, and back-office operations. The primary goal is to ensure the contact center staff are fully equipped with the skills, knowledge, and confidence to provide exceptional service and meet performance standards. This is a hybrid role based in Tamara's Cairo, Egypt offices.

Role involves:
• Delivering engaging training content and onboarding programs for new joiners.
• Facilitating instructor-led sessions (virtual and in-person).
• Coordinating training schedules, logistics, and communications.
• Tracking training effectiveness and engagement.
• Partnering with quality, operations, and product teams.
• Identifying knowledge or skill gaps.
• Maintaining and updating documentation, FAQs, and knowledge base content.

Requirements:
• 1-2 years of experience in a full-time trainer role.
• Experience supporting onboarding, coaching, or soft skills training.
• Strong communication and presentation skills (in English, Arabic is a plus).
• Ability to simplify complex topics into clear, engaging learning experiences.
• Adapting to different learning styles; both in virtual & in-person training.
• Organized and detail-oriented with strong time management.
• Familiarity with digital learning tools or LMS platforms is preferred.
• Passion for education, learning, and empowering others.
• Proactive, curious, and eager to take initiative.
• Team player with a collaborative mindset.
• Enjoys working in a fast-paced, dynamic environment.
• Committed to delivering high-quality work with consistency.