Account Executive

Job Description

VGW, an interactive entertainment company, is seeking an Account Executive to join their team in Toronto. The Account Executive will manage a portfolio of top-tier customers, ensuring they receive an exceptional experience and customer care. The ideal candidate will anticipate customer needs and exceed their expectations.

Responsibilities:

• Strategically develop and retain a portfolio of high-value clients.
• Communicate regularly with clients via phone and email to build personal relationships.
• Offer personalized incentives and exclusive rewards to engage clients and build brand loyalty.
• Utilize operational tools and analytics to meet and exceed established KPIs.
• Demonstrate strong financial and business knowledge through portfolio and player P&L analysis.
• Proactively communicate new features and games to relevant clients.
• Educate customers on updates and campaign offers to increase lifetime value.

Requirements:

• 2-4 years demonstrated account management experience (B2B or B2C).
• 2-4 years experience achieving and exceeding business targets and objectives.
• Demonstrated effectiveness at developing and retaining high-value level relationships.
• Demonstrated proficiency using various software and technology platforms, including CRM database management experience (Salesforce, Tableau etc.)
• Strong analytical and strategic thinking abilities.

VGW offers:

• A diverse and inclusive work environment.
• Flexibility to balance personal life and career.
• Opportunities for learning and career advancement.
• Competitive compensation, perks, and benefits.
• Fun workplace with social events and gatherings.