Customer Success, Sales Manager

Resident Home is seeking a Sales Manager to lead and develop a high-performing sales team. The Sales Manager will be responsible for driving revenue growth, implementing sales strategies, and ensuring customer satisfaction. This role involves collaborating with senior leadership and cross-functional teams to optimize sales processes and achieve business goals. Resident Home is a remote-first company that values excellence, customer love, big thinking, inclusivity, and forward momentum.

What this role involves:

• Translating organizational goals into actionable sales strategies.
• Monitoring KPIs such as conversion rate, AOV, and CSAT.
• Providing hands-on coaching to refine sales techniques.
• Mentoring Sales Supervisors and Leads.
• Designing and executing sales enablement initiatives.
• Partnering with BPO, Marketing, Operations, CX, and Product teams.
• Acting as a liaison between frontline sales and executive leadership.
• Using performance data to identify coaching opportunities.
• Providing accurate sales forecasts and growth strategies.

Requirements:

• 3+ years of sales leadership experience.
• Proven success in driving sales targets and scaling teams.
• Strong grasp of sales performance metrics.
• Demonstrated excellence in coaching and mentoring.
• Expertise in consultative selling.
• Experience in DTC, e-commerce, or startup environments is a plus.
• Proficiency in CRM systems and sales enablement tools.
• Exceptional communication and collaboration skills.

What Resident Home offers:

• Remote-first workplace.
• Competitive salary and annual bonus potential.
• Health, Vision & Dental Insurance.
• 401K with company match.
• “Take what you need” PTO.
• Wellness benefits.
• Online learning resources & training.
• WFH office and cell phone/internet stipend.
• A FREE MATTRESS plus an awesome Friends and Family discount!