Senior Application Engineer

Job Description

• Partnering with business and technical teams to define and document requirements.
• Translating complex business needs into actionable technical specifications.
• Supporting and optimizing key enterprise platforms like Google Workspace, Slack, Jira, Confluence, and Zoom.
• Assisting in the evaluation, deployment, and configuration of SaaS tools.
• Coordinating with development and operations teams for effective tool integration.
• Monitoring application health and user feedback to drive improvements.
• Contributing to internal knowledge bases and documentation.
• Staying updated with industry trends and recommending adoption and innovation.
• Working independently and collaboratively in a remote-friendly environment.
• Identifying and presenting innovative ideas aligned with customer needs and Mozilla’s standards.

• 5+ years of experience supporting and leading SaaS applications in organizations with 1,000+ users.
• Deep expertise in Google Workspace administration, Slack, and other collaboration platforms.
• Proven ability to assemble, document, and translate technical requirements.
• Familiarity with API-based integration concepts and platforms.
• Experience with scripting languages such as Python or PowerShell.
• Excellent interpersonal and communication skills.
• Strong organizational and project management skills.
• Proactive, collaborative approach and a passion for enabling efficient systems.

• Generous performance-based bonus plans.
• Rich medical, dental, and vision coverage.
• Generous retirement contributions with 100% immediate vesting.
• Quarterly all-company wellness days.
• Country specific holidays plus a day off for your birthday.
• One-time home office stipend.
• Annual professional development budget.
• Quarterly well-being stipend.
• Considerable paid parental leave.
• Employee referral bonus program.