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Job Description
Duetto is seeking a Technical Support Specialist to provide timely and knowledgeable assistance to its customers. This is a fully remote position where the specialist will own cases from start to finish, contributing to a knowledge-centered organization using KCS methodology. The ideal candidate will thrive in a collaborative environment, continuously learning and sharing knowledge.
Role Involves:
- Case Management & Ownership
- Knowledge-Centered Service (KCS)
- Swarming & Collaboration
- Defect Identification & Escalation
- Customer Communication
Requirements:
- 2+ years of experience in the hospitality industry or hospitality technology space.
- Prior experience in technical support, including familiarity with ticketing/case management systems, data analysis, and troubleshooting integrations.
- Excellent written and verbal communication skills. Fluency in English is required, and proficiency in an additional language is preferred.
- Proven ability to handle changing priorities, adapt to new challenges, and remain calm under pressure.
Duetto Offers:
- Growth Opportunities: Develop advanced troubleshooting skills, become a KCS champion, and progress to Senior Specialist or other leadership roles.
- Collaborative Culture: Join a team that values continuous improvement, open communication, and shared success.
- Competitive Compensation & Benefits: Enjoy a starting salary commensurate with market expectations and a comprehensive benefits package.
