Commercial Operations Analyst- Sales Operations

Job Description

Axon is seeking a Commercial Operations Analyst to support its Sales, Finance, and Customer Success teams. This role is crucial for executing post-contract amendments and ensuring a seamless post-sales experience for customers. The analyst will gain a deep understanding of customer contracts and purchasing history to determine the best course of action.

• Research customer contracts and reconcile invoicing activity
• Own the end-to-end contract adjustment process
• Lead calls with customers to understand requests and propose solutions
• Ensure accurate reflection of post-contract events in Axon’s systems
• Collaborate with Commercial Controllership, Order Processing, and Accounts Receivable

Requirements:

• Bachelor’s Degree or equivalent experience
• 3-5 years experience in sales operations, quoting, pricing, or commercial finance role
• Salesforce.com CRM platform experience (CPQ preferred)
• Demonstrated experience in Microsoft Excel
• Strong analytical skills

Axon offers:

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs