Commercial Operations Analyst- Sales Operations

Job Description

Axon is seeking a Commercial Operations Analyst to support its Sales, Finance, and Customer Success teams. This role is crucial for executing post-contract amendments and ensuring a world-class customer experience. The analyst will work with various internal teams and directly with customers to resolve queries and contract disputes.

• Researching customer contracts and reconciling invoicing activity.
• Managing the end-to-end contract adjustment process.
• Leading calls with customers to understand their requests and propose solutions.
• Ensuring accurate reflection of post-contract events in Axon’s systems.
• Collaborating with Commercial Controllership, Order Processing, and Accounts Receivable.

• Bachelor’s Degree or equivalent experience.
• 3-5 years experience in sales operations, quoting, pricing, or commercial finance role.
• Salesforce.com CRM platform experience (CPQ preferred).
• Proficiency in Microsoft Excel (Pivot tables, vlookups, sum-ifs, data formatting).
• Strong analytical, communication, and teamwork skills.

• Competitive salary and 401k with employer match.
• Discretionary paid time off.
• Paid parental leave.
• Medical, Dental, Vision plans.
• Fitness Programs.
• Emotional & Mental Wellness support.
• Learning & Development programs.