Commercial Operations Analyst- Sales Operations

Job Description

Axon is seeking a Commercial Operations Analyst to support its Sales, Finance, and Customer Success teams. This role is crucial for executing post-contract amendments and ensuring a smooth post-sales experience for customers. The Commercial Operations Analyst will gain a deep understanding of customer contractual arrangements and purchasing history to determine the best course of action.Axon is a company with a mission to Protect Life. They offer a fast-paced, challenging, and meaningful work environment where employees can take ownership and drive real change.Responsibilities:

• Become a Subject Matter Expert in Axon's products and bundles.
• Research customer contracts and reconcile invoicing activity.
• Own the end-to-end contract adjustment process.
• Lead calls with customers to understand their requests and propose solutions.
• Ensure accurate reflection of post-contract events in Axon's systems.
• Collaborate with Commercial Controllership, Order Processing, and Accounts Receivable.

Requirements:

• Bachelor’s Degree or equivalent experience.
• 3-5 years experience in sales operations, quoting, pricing, or commercial finance role.
• Salesforce.com CRM platform experience (CPQ preferred).
• Demonstrated experience in Microsoft Excel.
• Clear and concise written & verbal communication.
• Strong analytical skills.
• Teamwork & collaboration-oriented.

Benefits:

• Competitive salary and 401k with employer match.
• Discretionary paid time off.
• Paid parental leave for all.
• Medical, Dental, Vision plans.
• Fitness Programs.
• Emotional & Mental Wellness support.
• Learning & Development programs.