Browse All Jobs

Senior Solution Consultant

Senior Solution Consultant to drive AI solutions implementation at Talkdesk.
Talkdesk 2
On-Site
United States
Undisclosed salary
Job Description
Talkdesk is seeking a Senior Solutions Consultant to join their Professional Services (PS) organization. In this role, the individual will be responsible for driving the implementation of cutting-edge AI solutions, supporting Sales Consultants and external partners in their deployments, and shaping AI deal architecture during pre-sales. They will collaborate across teams to deliver tailored solutions that align with strategic objectives and support excellence at every stage of the AI Customer Journey.

Role Involves:
  • Leading strategic implementations of AI solutions.
  • Providing guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk AI products.
  • Collaborating with implementation teams to address AI-specific challenges.
  • Participating in the sales process by collaborating with Sales Consultants to architect AI solutions.
  • Driving post-implementation success and customer adoption.
  • Collaborating with internal teams to address feature requests, resolve issues, and deliver updates.
  • Developing and maintaining AI-specific templates, playbooks, and best practices.
  • Acting as a trusted AI advisor to stakeholders.

Requirements:
  • Bachelor's degree in a technical field or significant professional experience in a technical role.
  • 3+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment.
  • Familiarity with AI technologies, such as Large Language Models (LLMs), from a user perspective.
  • Basic knowledge with coding languages like JavaScript and REST APIs.
  • A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels.
  • Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients.
  • Engaging personality, polished verbal and written communication skills, and meticulous attention to detail.
  • Highly organized self-starter that seeks challenging opportunities.
  • Ability to work cross-functionally in a fast-paced environment.
  • Fluency in written and spoken English.
Apply Manually

Talkdesk 2

All Jobs at Talkdesk 2 (79)