IT & Security Support Specialist (Reston, VA Office, Hybrid 4 days/week)

Job Description

Armis is seeking an IT & Security Support Specialist to join their team in Reston, VA. This is a hybrid role requiring 4 days per week in the office. The IT & Security Support Specialist will deliver Tier 2 technical support to employees and systems globally, working according to IT & Security processes and KPIs. The role involves creating and improving technical documentation, automating solutions, and assisting with employee onboarding and offboarding. The specialist will collaborate with cross-functional teams and vendors, supporting both on-prem and cloud systems, including FedRAMP environments.Responsibilities:

• Deliver professional global Tier 2 technical support to employees and systems globally
• Work as per IT & Security processes and KPIs
• Create and improve technical documentation, training materials, and how-to articles to streamline the support process
• Identify, automate and document solutions to common issues
• Responsible for new employees' on-boarding setup and orientation
• Responsible for employees' off-boarding process
• Collaborate with other cross-org teams or departments to understand, research and resolve problems
• Work with vendors and suppliers of physical and virtual assets
• Work with on-prem and cloud systems
• Support and maintain FedRAMP IT & Security systems, users and permissions

Requirements:

• 2-3 years of experience with employees in IT technical support
• 2+ years experience supporting cross-org systems
• Experience with Okta, Google and Microsoft Office
• 2+ years of experience with solving hardware, software, permissions, and network issues
• Must be a US Citizen due to FedRamp work requirements

Armis offers:

• Comprehensive health benefits
• Discretionary time off
• Paid holidays including monthly me days
• Bonus and Pre-IPO Equity