Account Director, Client Experience - Healthcare

Job Description

Weber Shandwick is seeking an Account Director, Client Experience, with a focus on Healthcare, to manage integrated communications programs. The Account Director will be the primary day-to-day contact for clients, managing communications across both the agency and client teams, ensuring efficient and productive execution. They will demonstrate ownership and accountability, cultivating long-term partnerships and client satisfaction.Role involves:

• Maintaining daily client contact and serving as a trusted advisor.
• Facilitating cross-functional team integration (strategy, creative, integrated media specialists, etc.).
• Acting as a translator between clients and teams.
• Proactively suggesting improvements and new ideas.
• Managing client financials and profitability.
• Navigating conflicts across stakeholders.
• Managing team resourcing/staffing.
• Participating in agency development and new business.

Requirements:

• 6-8 years of relevant healthcare communications agency experience.
• Ability to translate client needs into workable plans/projects.
• Strong project management skills and attention to detail.
• Experience managing high-performing teams and mentoring team members.
• Confident presenter and persuasive speaker.
• Financial acumen in budgeting, billing, and staffing.
• Bachelor’s Degree.

Weber Shandwick offers:

• Medical, dental, and vision benefits.
• 401k with employer match.
• Tuition Reimbursement.
• $60 monthly reimbursement for health and wellbeing purchases.
• Flexible holiday schedules.
• Short-Term Disability.
• Paid Employee Family Leave.
• Family Building Benefit.