Field Manager, part-time

Job Description

Via is seeking a part-time Field Manager to support its Transit-as-a-Service (TaaS) Operations team in Chandler, AZ. This role involves providing on-the-ground support for the service, managing daily driver and fleet operations, and driving continuous improvement. The Field Manager will work up to 20 hours a week and must be available for in-person work, potentially including early mornings or evenings.Responsibilities:

• Ensuring operational excellence and customer experience
• Overseeing operations in person and prioritizing operational issues
• Collecting driver feedback and providing onboarding support
• Managing fleet responsibilities and coordinating in-person events
• Conducting ride alongs with Driver Partners
• Planning and executing Driver Appreciation events

Requirements:

• Socially perceptive and environmentally conscious
• Self-starter with a high level of responsibility
• Experienced in project management and customer service
• Outgoing and skilled at communicating professionally
• Fluent in English
• Comfortable with ambiguity and adapting to changing conditions

Via offers:

• Opportunity to work with a company transforming transportation
• Chance to contribute to reducing carbon emissions
• A diverse, inclusive, and authentic workplace